There is a malfunction in the garage - what can I do?
Please press the support button at the ticket office, this guarantees 24/7 support, or call our on-site staff at 01 533 08 57 available daily from 07:00 to 16:00.
What should I do if I have lost my parking ticket?
Please press the support button at the ticket office. The support will issue you a new ticket. The fee for issuing a new ticket can be found on the rules board at the entrance of the parking garage.
Will my car be watched in the parking garage?
No, the guarding and safekeeping of the vehicle, its accessories and the objects in the vehicle or brought with it, is expressly not part of our services.
Where can I find the parking conditions and regulations?
The parking conditions and regulations can be found at the entrance of the parking lot.
What is the maximum validity period of the day ticket?
The ticket is valid until 12 p.m.of the entry day. For only one entry and one exit (for one parking operation).
Where can I get a day ticket with the daily tariff?
The day ticket with the daily tariff is calculated automatically.
Does the tariff include VAT?
Yes, the rates include the value added tax.
Is it allowed to enter the garage with a gas-powered car?
Natural gas powered vehicles are allowed, with the exception of LPG powered vehicles.
I received a discount ticket, how can I use it?
The ticket must be presented at the ticket office after the parking ticket and before the payment. The new fare will then be calculated accordingly and you can make the payment. The function is also possible at the exit column.